We support our customers, however we are not equipped to repair certain IT related equipment or find such repairs not in the interest of customer. This includes Phones, Tablets, monitors, TVs, CCTV, Radio equipment and some gaming laptops.

We are not really a shop, we therefore do not stock items for sale, we supply parts for unique repair projects only. We also can supply unique IT goods tailored to your individual needs.

We aim to provide accurate advice and support to all our customers. We intend to to provide an unbiased truthful service. In hope to build confidence, for us making money is not our first goal, support and long term customer loyalty is.

Yes is the short answer, however this approach is expensive for our customers. Our goal is to save you money, we therefore suggest you come to us. For example onsite repairs will be charged by the hour, in our workshop we have only one fixed engineers fee (even if it takes many hours). We also are unable to offer No Fix No Fee on site.

As a business we obviously need to charge customers in order to be a viable business. We do not charge anything for diagnostics. This service is on the basis that by using it one would be agreeing to be charged if we repair or solve the issue, subject to a satisfactory quote, or fixing during the diagnostic process.

Often misleading this means that once we have found an issue that is not repairable (everything is repairable), normally this means a repair is uneconomical, parts are no longer available etc. We will not charge anything.

1 - T3C does not accept responsibility for any previous damage to my device or peripheral devices. I am responsible for making note the condition and accept T3C are not liable for any changes in the condition unless Tec Team have been negligent.
2 - T3C does not accept responsibility for backing up any data or installed software that may be on my device. I am responsible for making sure that any critical data is backed up before bringing my device to T3C.
3 - When I drop off my device the T3C technician will give me an estimate of when the repair or maintenance will be finished. If this estimate changes, the technician will notify me on the phone number listed provided (T3C reserve the right to change an estimate). 4 - I understand that when I bring in my system for repair and/or work that I might be charged a minimum of 1-hour work on the device.
Any further work needed will be quoted. If no repairs were possible or repairs where parts were not used or failed to fix the issues described T3C will not charge unless the parts are part of a custom order. 5 - When I pick up my PC, I will make sure that I also pick up all peripheral devices and media, and I will not hold T3C responsible for the subsequent loss of any items that I may leave behind unless T3C have been negligent.
6 - I understand that in the event of theft/fire/flood damage that although the device will be replaced by insurance Tec Team cannot insure against data loss. Data is my responsibility.
7 - T3C cannot be held responsible for further faults found during diagnosis and repair, we will contact you and discuss if additional issues arise. If necessary the PC will be returned as received should you not wish to proceed with the repair.
8 - On collection I have checked the equipment and agree that it is in satisfactory state as when it was left with T3C if possible I do understand some repairs can make cosmetic perfection impossible and that other repairs by there nature may change the look or feel of my device.
9 - I understand that T3C can only store my device (repaired or not) for 3 months. After 3 months I accept my device(s) will be recycled and my data wiped.
10 - I understand that T3C staff will not tolerate any form of abuse and have the right to refuse service to any person, representative or company they wish without notification.